• Your dress ships in a dust bag — keep it.
• Spot-clean with a damp cloth.
• dry clean only for full cleaning.
• Hang on a padded hanger, away from sun.
• Steam inside-out on low heat.
• never iron the embellishments.

Standard sizes are returnable within 14 days of receipt, unworn with original tags intact. Custom colors, custom sizes, and clearance items are final sale and nonreturnable.

View our complete return policy.

1. Do you have physical stores in any country?
We apologize, but currently, we operate exclusively as an online store.

2. Can I get any coupons or discounts?
Simply visit our store and subscribe to enjoy exclusive discounts. We encourage you to visit our website frequently and subscribe to our newsletter to receive updates via email, ensuring you stay fully informed about the latest developments regarding these special offers.

3. What payment methods do you accept?
We apologize, but at this time we only accept PayPal payments.

4. Why am I not receiving emails from Joyofdress.com?
Emails from Joyofdress may have been intercepted by your email system and sent to your spam folder; you may be able to find them in your "Spam" folder. Additionally, please ensure that the email address you provided during registration is correct.

5. Unsure which size to choose?
Before placing your order, please be sure to consult our size chart and take your own body measurements to determine the size that fits you best, thereby ensuring that the dress you purchase is the correct fit. If your measurements do not align with our standard size chart, we also offer a complimentary custom sizing service; simply provide your detailed measurements in the notes section when placing your order. Upon receiving your order, we will send a confirmation email to verify the dress size and color details once again.

6. Do your products look exactly like the pictures?
Most of our products correspond exactly to their accompanying photographs. All product images are personally taken by Joyofdress. However, due to the rapid pace of product and fabric innovation within the textile market—and the fact that different production batches of the same fabric may vary—we cannot always guarantee that a dress will be absolutely identical to the promotional image.
Furthermore, due to variations in display screens, the color of a single dress may appear differently on different monitors. Consequently, some dresses may exhibit slight color discrepancies; this is unavoidable, and we appreciate your understanding.

7. What is the quality of your products?
Compared to competitors in the same category, we possess our own manufacturing facilities, ensuring highly reliable product quality. We would never compromise on quality by utilizing cheap, inferior fabrics merely to drive down prices, nor would we ever cut corners in production in a way that might negatively impact the quality of our dresses or the customer experience. Our product positioning is designed to serve customers who prioritize exceptional value for money, rather than consumers seeking ultra-high-end, luxury goods.

8. When will I receive my order?

Some items are currently in stock; please allow approximately 3 to 5 days for us to process your order before it is ready for shipment.
Other items are produced on a "made-to-order" basis. Typically, the production time for a dress is about 10 to 15 days. The specific delivery time depends on your chosen shipping method, as well as the design style and the complexity of the craftsmanship involved in the dress. Some dress styles feature relatively simple construction and therefore require less time to produce, while others with more intricate designs require additional time to complete. If you are on a tight schedule, you may opt for our "Rush Order" service. Additionally, we highly recommend contacting our customer service team (contact@joyofdress.com) to confirm whether there is sufficient time to ensure you receive your item by your desired date. We are committed to handling every customer's order with the utmost care.

9. How do I modify an order I have already submitted?
Within 24 hours of receiving your order, we will send an order confirmation email to the email address you provided at checkout. This email will confirm the color, size, and event date for the items you have ordered. Therefore, please ensure that the email address you enter when placing your order is accurate and active. If you need to change the size of your order several days after placing it, please contact our customer service team (contact@joyofdress.com) as soon as possible to confirm whether the modification can be made.

10. How do I return an item I have already received?
Return Policy:
Before placing an order, we strongly recommend that you consult our "Size Chart" and "Measurement Guide" to ensure you select the correct size and color. The sizing for all our dresses strictly adheres to the standards outlined in our size chart. Please do not waste your valuable time dealing with returns. If our standard sizes do not fit you, you may also opt for our "Custom Sizing" service, which is provided completely free of charge.
1) Upon receiving your item, please inspect it immediately. Please try on the item as soon as possible, ensuring that you do not remove any hang tags, nor make any alterations or perform any washing.
If our product suffers from quality defects, please contact our customer service team within 14 days* of the order delivery date. If you wish to initiate a return, you must provide your Order Number and include a written explanation—accompanied by photographs—clearly demonstrating the specific reason for the return.

Note: We will not accept returns for products that have been used or damaged. We have established a 14-day return window, a timeframe we consider sufficient for you to thoroughly inspect and verify the quality and workmanship of the items.
Furthermore, we do not accept "return-after-try-on" scenarios (specifically, we do not accept orders where a customer purchases two, three, or more items solely for the purpose of trying them on, ultimately keeping only one while returning all the others).

2) Once our customer service team has approved your return request, please ship the items back to us as soon as possible. Concurrently, please provide us with the following shipping details via email:
a) A photograph of the return package;
b) The shipping tracking number;
Note: All returned items must remain in brand-new, unused condition, retaining all original tags, packaging, and accessories; the items must be free of any perfume scents. Failure to meet these conditions will prevent us from processing your refund.
(We are striving to enhance the shopping experience for every customer; we kindly ask that you act with integrity.)

3) As soon as our warehouse receives your returned items, we will immediately begin processing your return. Note: Return shipping costs are the responsibility of the customer.

by yourself.