1. Do you have a real store in any country?
No. we only sell online.
2. Can I get some coupon?
To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing to our latest news often to stay updated on these special offers.
3. What kind of payments do you accept?
Only PayPal.
4. Why can't I receive emails from Joyofdress.com?
Emails from Joyofdress may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.ย
5. Donโt know to choose which size?
Before choose your size, please refer to our size chart to make sure the size fit you. If you size is not suit for our size chart, then you can choose our free custom sizing service.
6. Is your product the same as the picture?
All of our products are the same as the photos. Joyofdress take all the product photos.ย
7. How is the quality of your products?
Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.
8. When can I get my item?
Some items are in stock, please give us about 3 days to process your order before shipping.ย
Some items are made to order. Normally, dress processing time is about 10โ15 days and the shipping time is about 3โ5 days. It also depends on the dress style and handwork. Some dresses are easy to make, so they take less time. But some are complicated, so take more time. ย
If you are hurry, you can choose our rush order. And youโd better contact our customer service (contact@joyofdress.com) ย to make sure time is enough for you to your item. We will take care of every customerโs order.
9. How can I make a change on my order?
Just contact our customer service (contact@joyofdress.com) ย asap to see whether it can be corrected.
10. How do I return the item I got?
Return Policy:ย
Before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color. All our dresses are true to size chart. Do not waste any time on return. If standard size does not suit you, you can also choose our custom size service, which is for free.
1) After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress.ย
If there is something wrong with our product, please contact our customer service within 3 days of your order's delivery date*. ย If you want to return it, please include your order number and an explanation and photographs documenting the reason for the return.ย
PS:We do not accept any return if our product is used or damaged, and we have 3 days requirement. That's enough time for you to make sure the item is well-made.ย
And we do not have tried on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)
2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also email us the shipping information:
a๏ผPhotos of the package you send back;
b) Tracking number;
PS:All returned items must be in brand-new condition, unused and with original tags and packaging and without any perfume. Or we can not refund.ย
(We are trying our best to improve our customerโs shopping experience, just be honest. )
3) Once received at our facility, your return will be processed immediately.
PS: As for the return shipping cost, you had to pay for it by yourself.
No. we only sell online.
2. Can I get some coupon?
To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing to our latest news often to stay updated on these special offers.
3. What kind of payments do you accept?
Only PayPal.
4. Why can't I receive emails from Joyofdress.com?
Emails from Joyofdress may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.ย
5. Donโt know to choose which size?
Before choose your size, please refer to our size chart to make sure the size fit you. If you size is not suit for our size chart, then you can choose our free custom sizing service.
6. Is your product the same as the picture?
All of our products are the same as the photos. Joyofdress take all the product photos.ย
7. How is the quality of your products?
Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.
8. When can I get my item?
Some items are in stock, please give us about 3 days to process your order before shipping.ย
Some items are made to order. Normally, dress processing time is about 10โ15 days and the shipping time is about 3โ5 days. It also depends on the dress style and handwork. Some dresses are easy to make, so they take less time. But some are complicated, so take more time. ย
If you are hurry, you can choose our rush order. And youโd better contact our customer service (contact@joyofdress.com) ย to make sure time is enough for you to your item. We will take care of every customerโs order.
9. How can I make a change on my order?
Just contact our customer service (contact@joyofdress.com) ย asap to see whether it can be corrected.
10. How do I return the item I got?
Return Policy:ย
Before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color. All our dresses are true to size chart. Do not waste any time on return. If standard size does not suit you, you can also choose our custom size service, which is for free.
1) After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress.ย
If there is something wrong with our product, please contact our customer service within 3 days of your order's delivery date*. ย If you want to return it, please include your order number and an explanation and photographs documenting the reason for the return.ย
PS:We do not accept any return if our product is used or damaged, and we have 3 days requirement. That's enough time for you to make sure the item is well-made.ย
And we do not have tried on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)
2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also email us the shipping information:
a๏ผPhotos of the package you send back;
b) Tracking number;
PS:All returned items must be in brand-new condition, unused and with original tags and packaging and without any perfume. Or we can not refund.ย
(We are trying our best to improve our customerโs shopping experience, just be honest. )
3) Once received at our facility, your return will be processed immediately.
PS: As for the return shipping cost, you had to pay for it by yourself.